goldshellminer > After-sales FAQ > Others
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Others
How to enter debug website and obtain the logs?
Add "debug" after the IP address on your browser, then "enter", you can find all the logs. Each logs will have a SAVE button in the top right corner except the CHIPS. You can click it to save the logs. For CHIPS, you can save it as PDF.
You can also click here to check the video tutorial for reference.
Do you buy back miners?
Sorry, we don't offer a buyback service for miners. However, if you encounter any issues with your miner, we're here to assist you with troubleshooting and finding solutions.
Why haven't I received a reply after sending an email？
There could be two possibilities:
1. Our email replies may have been classified as spam by your email provider. Please check your spam folder.
2. We haven't received the email you sent.
①Please, check if the email was sent successfully.
②Please, check if your email account has enabled the auto-reply function, as we are unable to receive auto-reply emails. Additionally, our system is set to block any further messages from the same account if it sends more than 20 emails within an hour. The account will be temporarily frozen for one hour.
If there are no issues with the email but you're still unable to send it to Zendesk, you can reach out to the email administrator for assistance.
Can I get a refund or purchase another product with a discount if the miner is broken?
We apologize for any issues you have experienced with your miner. Our After-sales Term states that we can repair or replace the faulty components, but we do not offer refunds or discounts on other products. Please refer to our After-sales Term for more information on our procedures for repairs or replacements.
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